What to Do If Your Mastercard Casino Deposit Has Not Arrived

Main Reasons for a Delayed or Missing Deposit

1. Bank authorisation hold
   UK banks often classify gambling transactions as high risk and place them on temporary hold. The money is deducted but not yet fully processed.
2. Payment processing delay
   Even “instant” deposits can take 5–60 minutes, and in rare cases up to 24 hours, due to peak traffic, maintenance, or batch processing.
3. Incorrect card details
   Errors in the card number, expiry date, CVV, cardholder name, or billing address can block the transaction.
4. Card limits or insufficient balance
   Daily or transaction limits may have been reached, or the available balance may be too low after fees.
5. Casino verification checks
   First-time deposits, large amounts, or fraud prevention checks may delay crediting.
6. Prepaid Mastercard issues
   The card may be unregistered, missing a postcode, or using a BIN not supported by the casino.
7. Technical problems
   VPNs, ad blockers, browser cache issues, or unstable internet connections can interrupt the payment process.

Step-by-Step Troubleshooting

Step 1. Check Your Bank Statement

• Open your banking app.
• Check the transaction status: pending or completed.
• Confirm the amount, date, and merchant name (casino name, Worldpay, or a generic descriptor).
• Take a screenshot — this is essential proof.

Step 2. Review Your Casino Account

• Log in → cashier → deposit/transaction history.
• Refresh the page several times.
• Look for pending, processing, or bonus balances.

Step 3. Wait Briefly

• Standard debit Mastercard casino deposits may take 30–60 minutes.
• Many deposits appear automatically without further action.

Step 4. Contact Casino Support (Fastest Solution)

Live chat is recommended. Be ready to provide:

• Deposit date and time
• Amount
• Last 4 digits of the card
• Transaction ID or bank screenshot

Support staff can confirm whether the funds were received and may credit them manually. UK casinos usually respond within minutes.

Step 5. If the Casino Has Not Received the Payment

Contact your bank or card issuer and ask:

• Whether there is a gambling-related hold
• If the authorisation can be released
• For transaction tracing details

If the payment was never completed, funds are typically returned automatically within 3–10 days.

Quick Self-Fix Options

• Clear your browser cache and cookies.
• Try incognito mode or a different browser/device.
• Disable VPN services.
• Make a small test deposit (£5–10).

Refunds and Chargebacks

• If both the casino and the bank confirm non-delivery, the funds will be returned automatically.
• Avoid initiating a chargeback unless 10–14 days have passed without resolution.
  Under UK rules, authorised gambling transactions are considered valid, and chargebacks may result in account restrictions or bans.
• Use the reason “services not provided” only when you have strong supporting evidence.

How to Prevent Future Issues

• Use a UK debit Mastercard (credit cards have been banned since 2020).
• Fully register prepaid cards (including postcode).
• Keep a buffer balance to cover potential authorisation holds.
• Choose casinos with clear “instant Mastercard” policies and reliable customer support.
• Consider PayPal, Skrill, Neteller, or Paysafecard for fewer delays.
• Set deposit limits across all gambling accounts.

Responsible Gambling Support

If payment issues or gambling-related concerns cause stress, use the casino’s responsible gambling tools or contact GamCare:
gamcare.org.uk | 0808 8020 133

FAQ